Work

University of Washington

Associate Dean of University Libraries, Research & Learning Services
University of Washington
2019 – present

Responsible for strategic visioning, policy and program development, and oversight of operations, personnel, budget, and overall excellence in the departments that comprise of about 120 staff members in RLS departments (Access Services; Research Services; Learning Services; Information Technology Services and Digital Strategies; and Scholarly Communication and Publishing). Works closely with other senior leaders within and across portfolios to ensure services and collections are responsive to the needs of diverse users; actively contributes to the ongoing stewardship and strategic directions of the Libraries; develops staff at all levels; supports the learning organization; nurtures an inclusive environment that supports diversity and equity; and provides leadership at local, state, regional, national, and international levels.

Library Director
University of Washington Tacoma
Associate Dean of University Libraries

University of Washington
2015 – 2019

Responsible for strategic visioning, policy and program development, operations and personnel, and overall innovation and excellence in the UW Tacoma Library. Provides leadership for transformational and user-centered services, integrated educational and curricular programs, staff development at all levels, and building an inclusive environment that prioritizes diversity, responsive collections and information resources, assessment, and marketing of services. Works closely with the Executive Vice Chancellor of Academic Affairs and other UW Tacoma administrators to continually meet these responsibilities. Fosters cross-campus communication, coordination, and collaboration. Builds strong collaborative leadership relationships with UW Tacoma and UW Libraries.

Accomplishments included:

  • Created process for, facilitated the drafting of, and vetted the UW Tacoma Library strategic plan
  • Secured library representation on key campus committees that previously did not include library representatives: Faculty Assembly Executive Committee, Learning and Retention Council, Student Success Council, Campus Budget Committee, Strategic Planning Coordinating Committee, and the Academic Affairs Leadership Team
  • Facilitated a collaborative process to define “subject librarianship” for the UW Tacoma community and a collaborative process to redistribute subject areas across all librarian lines
  • Implemented an Equity Statement and reviews of the UW Tacoma Library Code of Conduct and Bias Incident reporting processes
  • Improved internal library communication through implementation of Google Drive, Slack, Trello, LastPass, and structured meetings
  • Repurposed physical spaces, including converting a vacant office into a graduate student lounge, and secured funding to adapt a restroom to be all-gender; facilitated pre-design phase of library complex renovations
  • Repurposed existing librarian lines to support new needs: Collections and Budget Librarian, Instructional Design Librarian, First Year Experience Librarian, and Data and Digital Scholarship Librarian
  • Secured funding for an additional library staff member, administrative stipend for Associate Director, and funding for .4 FTE for retirement and partial reemployment

Virginia Tech

Director of Learning Environments
Virginia Tech University Libraries
2014 – 2015

Led, developed, and managed the new Learning Environments unit. Responsible for vision and strategic operations, policy and program development, and oversight of operations, personnel, budget in the following units: academic programing, access services, community engagement, learning spaces, online learning, reference, and roving services. Managed physical space and provided mechanisms and opportunities for feedback from students, faculty, and library employees on space development. Defined the University Libraries’ role as a learning environment and built continuity between physical and virtual interactions and services.

Accomplishments included:

  • Worked with the Associate Dean for Learning and the Assistant Director for Learning Services to create vision, mission, and outcomes for the new Learning Division of the University Libraries
  • Led the Learning Environments leadership group to evolve circulation, reference, roving, and other departmental services based on contemporary practices and community needs and desires
  • Co-developed a two day workshop called “Library 101” to introduce non-MLIS holding professional staff to the values, perspectives, and culture of academic librarianship
  • Implemented entire suite of Springshare products
  • Co-led two classroom renovations
  • Supervised student internship on library spaces

Associate Director of Learning and Outreach
Virginia Tech University Libraries
2013 – 2014

Led and supported numerous learning, outreach, and engagement initiatives; operationalized the vision developed within the unit through collaborations across campus and via inter-departmental teams. Designed and built a communications team to serve the University Libraries.

Accomplishments included:

  • Built, managed, and led a new Outreach Team including a Communications Coordinator, Graphics Coordinator and Visual Literacy Instructor, Graphics Support Specialist, Webmaster, and Videographer
  • Participated in developing custom online and physical learning environments for faculty across a number of disciplines; mapped the libraries’ approach to developing learning environments in the future
  • Worked closely with Associate Dean for Learning & Outreach to form a Student Advisory Board
  • Managed the Open Educational Resources & Online Learning Librarian; advised environmental scan of open and online education practices

Wake Forest University

Head of Instruction
Z. Smith Reynolds Library, Wake Forest University
2011 – 2013

Led library instruction program; planned and managed professional development for library employees who taught; administered LIB100/200 program; led efforts to assess and provide quality control for library courses; promoted academic benefit of courses to larger university community; also provided reference services, managed monograph budget, and as served as liaison to Philosophy, the Women and Gender Studies departments, and the Teaching and Learning Center. Responsible for all library instruction including credit-bearing courses, one-shot library sessions, and online tutorials.

Accomplishments included:

  • Provided strategic leadership and direction for the planning, development, and management of the library’s instruction program
  • Led strategic planning initiative for library instruction and for academic technologies
  • Led and coordinated effort to produce community-driven learning outcomes
  • Developed new evaluation and assessment models for LIB100/200
  • Taught semester-long weekly workshops on teaching for librarians and developed inclusive and participatory curriculum for spring semester program
  • Developed and taught the first online undergraduate class at Wake Forest University
  • Presented the case for online learning, and the Z. Smith Reynolds Library’s role in online learning, to various stakeholders including college faculty and the College Board of Visitors

Instructional Design Librarian
Z. Smith Reynolds Library, Wake Forest University
2007 – 2011

Introduced instructional design on campus as the sole instructional designer; forecasted emerging technology scenarios and adapted library services as needed; developed, contributed to, and provided services through technology and digital scholarship pilots; consulted on open access and digital humanities, provided regular reference services; taught credit-bearing information literacy courses, liaised between technology and reference units in the library; managed monograph budget and liaised with Women’s and Gender Studies, Philosophy, Teaching and Learning Center.

Accomplishments included:

  • Introduced Instructional Design as a process to the campus community, advocated for additional staff support for this work, worked closely with the Director of the Teaching and Learning Center to select the appropriate person for the role, and worked closely with him to learn campus culture and establish the Teaching and Learning Center as the place to get Instructional Design support
  • Directly contributed to campus discussions about online education and worked with Provost’s and Dean’s offices during early discussions about Wake Forest University’s first online degree program
  • Beta tested and interpreted data from Counting Opinions’ campus-wide library survey and produced summary report
  • Identified tools and participated in founding task forces for LibGuides, Google Voice, Library H3lp, and QR Code implementation
  • Created, proposed, and implemented the library’s social media strategic plan with library’s Web Services Librarian
  • Created a local learning objects repository framework

Microtext Specialist
Z. Smith Reynolds Library, Wake Forest University
2003 – 2007

Directly supported faculty, staff, students, and public in accessing microforms collection; developed procedures and recommended policies for internal departmental operations; copy cataloged incoming North Carolina and federal government documents; led and managed 20 to 25 student workers each semester. As a volunteer, co-taught library classes and provided in-person and virtual reference services.

Accomplishments included:

  • Serve on both library strategic planning committees
  • Planned and supervised physical rearrangement of the microforms collection
  • Developed processes and began weeding project for entire government documents collection
  • Created and maintained student wiki, which led to creation of library-wide wiki intranet and library-wide student training wiki